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An Introduction to Service Design: Designing the Invisible



A comprehensive introduction to designing services according to the needs of the customer or participants, this book addresses a new and emerging field of design and the disciplines that feed and result from it.

Despite its intrinsic multidisciplinarity, service design is a new specialization of design in its own right. Responding to the challenges of and providing holisitic, creative and innovative solutions to increasingly complex contemporary societies, service design now represents an…

An Introduction To Service Design

Pub Date : 2018-05-17 | Author : Lara Penin | Publisher : Bloomsbury Publishing

ISBN 10 : 9781350031913
ISBN 13 : 1350031917

A comprehensive introduction to designing services according to the needs of the customer or participants, this book addresses a new and emerging field of design and the discipline..


Pub Date : | Author : | Publisher :

ISBN 10 : 9781472572592
ISBN 13 : 1472572599

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Pub Date : | Author : | Publisher :

ISBN 10 : 9781472572592
ISBN 13 : 1472572599

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Managing As Designing

Pub Date : 2004 | Author : | Publisher : Stanford University Press

ISBN 10 : 9780804767439
ISBN 13 : 0804767432

The premise of this book is that managers should act not only as decision makers, but also as designers. In a series of essays from a multitude of disciplines, the authors develop ..


This Is Service Design Doing

Pub Date : 2018-01-02 | Author : Marc Stickdorn | Publisher : "O'Reilly Media, Inc."

ISBN 10 : 9781491927137
ISBN 13 : 1491927135

How can you establish a customer-centric culture in an organization? This is the first comprehensive book on how to actually do service design to improve the quality and the intera..


The Service Startup

Pub Date : 2014-05-26 | Author : Tenny Pinheiro | Publisher :

ISBN 10 : 0615929788
ISBN 13 : 9780615929781

A practical guide to integrate Design Thinking and Lean Startup in the service era. "Pinheiro will inspire you to think differently about business, design, education, and - perhaps..


Invisible Gardens

Pub Date : 1996 | Author : Peter Walker | Publisher : MIT Press

ISBN 10 : 0262731169
ISBN 13 : 9780262731164

Invisible Gardens is a composite history of the individuals and firms that defined the field of landscape architecture in America from 1925 to 1975, a period that spawned a signifi..


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