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An Introduction to Service Design: Designing the Invisible



A comprehensive introduction to designing services according to the needs of the customer or participants, this book addresses a new and emerging field of design and the disciplines that feed and result from it.

Despite its intrinsic multidisciplinarity, service design is a new specialization of design in its own right. Responding to the challenges of and providing holisitic, creative and innovative solutions to increasingly complex contemporary societies, service design now represents an…

An Introduction To Service Design

Pub Date : 2018-05-17 | Author : Lara Penin | Publisher : Bloomsbury Publishing

ISBN 10 : 9781350031913
ISBN 13 : 1350031917

A comprehensive introduction to designing services according to the needs of the customer or participants, this book addresses a new and emerging field of design and the discipline..


An Introduction To Service Design

Pub Date : 2018-05-17 | Author : Lara Penin | Publisher : Bloomsbury Publishing

ISBN 10 : 9781472572592
ISBN 13 : 1472572599

A comprehensive introduction to designing services according to the needs of the customer or participants, this book addresses a new and emerging field of design and the discipline..


This Is Service Design Doing

Pub Date : 2018-01-02 | Author : Marc Stickdorn | Publisher : "O'Reilly Media, Inc."

ISBN 10 : 9781491927137
ISBN 13 : 1491927135

How can you establish a customer-centric culture in an organization? This is the first comprehensive book on how to actually do service design to improve the quality and the intera..


Selling The Invisible

Pub Date : 1999-06-14 | Author : Harry Beckwith | Publisher : Grand Central Publishing

ISBN 10 : 9780446930031
ISBN 13 : 0446930032

SELLING THE INVISIBLE is a succinct and often entertaining look at the unique characteristics of services and their prospects, and how any service, from a home-based consultancy to..


Service Design

Pub Date : 2013-03-13 | Author : Andy Polaine | Publisher : Rosenfeld Media

ISBN 10 : 9781933820613
ISBN 13 : 1933820616

Service Design is an eminently practical guide to designing services that work for people. It offers powerful insights, methods, and case studies to help you design, implement, and..


Smart Things

Pub Date : 2010-09-14 | Author : Mike Kuniavsky | Publisher : Elsevier

ISBN 10 : 0080954081
ISBN 13 : 9780080954080

The world of smart shoes, appliances, and phones is already here, but the practice of user experience (UX) design for ubiquitous computing is still relatively new. Design companies..


Design For Behaviour Change

Pub Date : 2017-08-23 | Author : Kristina Niedderer | Publisher : Routledge

ISBN 10 : 9781317152521
ISBN 13 : 1317152522

Design impacts every part of our lives. The design of products and services influences the way we go about our daily activities and it is hard to imagine any activity in our daily ..


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